Moving a business in present-day challenges involves ambiguity and all its synonyms: uncertainty, obscurity, vagueness, doubts, puzzles, and enigmas, which are on the rise with each passing day, on top of the business complexities obstructing the flow.
Organizations cannot afford miscommunication in the face of the existing challenges in a business environment. They need to focus on manageable issues for effective, efficient, and empathetic solutions and build a strong connection among the workforce to move forward.
Communication plays a crucial role in achieving the desired business outcomes. The research has estimated that about 80-90% of business processes rely on effective communication for a desired flow.
Managing communication starts with understanding the factors that contribute to an impact.
Understanding the major issues
1. Information Overload: With the rise of digital communication tools, everyone is bombarded with a vast amount of information, making it challenging to separate signal from noise.
2. Miscommunication and Misinterpretation: The absence of nonverbal cues in digital communication can lead to misunderstandings, misinterpretations, and miscommunications.
3. Language Barriers: Globalization has brought people from diverse linguistic and cultural backgrounds together, but language barriers can still create significant communication challenges.
4. Technological Distractions: The constant ping of notifications, emails, and social media updates can be distracting, making it difficult for people to focus on the message being communicated.
5. Generational and Cultural Differences: Different generations and cultures have unique communication styles, preferences, and expectations, which can lead to misunderstandings and miscommunications.
6. Lack of Feedback and Clarification: Insufficient feedback and clarification can lead to confusion, misinterpretation, and errors.
7. Remote Work and Virtual Communication: The shift to remote work has created new communication challenges, such as difficulty in building trust, establishing clear communication channels, and managing virtual teams.
8. Data Security and Confidentiality: The risk of data breaches and cyber-attacks has increased, making it essential to ensure that communication channels are secure and confidential.
9. Time Zone and Scheduling Challenges: Global teams often span multiple time zones, making it difficult to schedule meetings, coordinate communication, and manage workflows.
10. Emotional Intelligence and Empathy: The lack of emotional intelligence and empathy in communication can lead to misunderstandings, conflict, and decreased productivity.
11. Egoistic Fast-Paced Messaging and Carelessness: Unthoughtful and careless communication leads to toxic relationships and misunderstanding.
Communication plays a crucial role in reaching the desired business outcomes and the Rule of Thumb is “Over Communicate, But Effectively.” Quality of communication matters more than the quantity.
The next blog will cover Barriers and Enablers in communication and how AI-leveraged PMO-Center of Excellence may help enhance Effective Communication.
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