When I first met Alex Melgar, CEO of uSource, I could sense his excitement radiating through the room. It wasn’t just about his new software platform—it was about solving a problem that had gnawed at him for years. “I was on the problem,” he told me, his voice brimming with conviction. “I wished something like this existed, so I created it.” That “something” is uSource, a game-changing solution for the facility and property maintenance industry. As we talked, I realized Alex isn’t just building a company—he’s redefining an entire sector, and he’s doing it right here in Houston.
Houston’s Tech Renaissance
Houston’s tech scene is buzzing, and Alex is thrilled to be at its heart. “Houston has always been a leader in the state of Texas,” he said, pride evident in his tone. “With its stable economy and resources, it’s no surprise that we’re surpassing Austin in tech innovation.” Recent reports back him up—Houston has eclipsed Austin as Texas’s innovation epicenter, thanks to a robust economy and strategic investments. “The government is doing a great job to attract those investments,” Alex noted, pointing to giants like Amazon and Tesla setting up distribution and production facilities in the city. For Alex, launching uSource in this thriving hub is a point of personal pride. “Seeing the city become the main center of technology in the state makes me feel very proud,” he said.
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The Chaos of Facility Management
But even as Houston’s tech landscape flourishes, some industries remain stuck in the past. Facility and property maintenance is one of them. “It’s a very fragmented industry,” Alex explained. “There has not been much of an investment in technology.” Having spent 24 years in the service industry, he’s seen the inefficiencies firsthand. “Imagine someone who’s managing multiple properties,” he said. “They’ve got cleaning services, landscaping, air conditioning maintenance—every vendor has their own system. It’s impossible to consolidate this information.”
The pain points are real. Property managers juggle multiple vendors, drowning in a sea of phone calls and disjointed processes. “They cannot see data in real-time,” Alex told me. “They’re losing money on the operation because they have to hire more people to manage it.” For businesses, the consequences are steep: lost time, lost money, and frustrated clients.
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Alex Melgar speaks about tech innovation in Houston, Texas
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Photo courtesy of uSource
uSource app
The uSource app as it's used in the field by service providers.
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Alex Melgar, CEO, uSource
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Photo courtesy of uSource
uSource App provides easy access
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Alex Melgar, in conversation with Lisbet Newton
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Photo courtesy of uSource
uSource real time photo/video capture
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Alex Melgar speaks about uSource, ERP system for maintenance services industry
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Photo courtesy of uSource
uSource Being Used on the Field
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Photo courtesy of uSource
A Look at the uSource Dashboard
uSource: A Visionary Fix
Enter uSource, a platform Alex describes as “the Uber and Amazon combined for the facility maintenance industry.” It’s a bold analogy, but as he broke it down, I could see why. “Have you ever had an air conditioner break in your house?” he asked me. I nodded—I’ve been there. “They tell you, ‘We’ll be there between 10 in the morning and 2 in the afternoon,’ and you’re stuck waiting. With uSource, you can see the dispatching live, just like Uber.” It’s a marketplace connecting service providers and clients, but it’s more than that—it’s a full operational hub. “You can track deliveries, rate vendors, and manage everything in one place,” he said.
For service providers, the benefits are just as compelling. “The software was originally built for them,” Alex shared. “The first year we implemented uSource in my other company, we saved $300,000.” One standout feature is a time-tracking tool that tracks employee clock-ins and outs via their phones. “It sends a notification if they turn off their phone,” he added. “It creates accountability and increases safety.” Whether it’s managing labor or supplies, uSource streamlines the chaos.
Get More Information at uSource.com
Building Trust in a New Marketplace
I asked Alex how uSource ensures trust—a big deal when you’re inviting vendors into homes or businesses. “We have a vetting process,” he replied. “Ownership of the business, certifications, licenses—we check all that.” Clients can rate vendors, fostering accountability, and set their own requirements, like background checks or insurance. “The idea is that the buyer creates a profile of the vendor they want to do business with,” he explained. It’s a system designed for reliability, no matter the market.
Scaling a Global Vision
Since its Houston debut, uSource has taken off, with customers in Australia, the UK, Canada, Mexico, and the US. “It’s providing a solution that actually solves a problem,” Alex said. “That’s the best strategy.” But global expansion isn’t without hurdles. Different regions mean different regulations. “The system is fully customizable,” he assured me. “Buyers set their requirements, and sellers comply.” It’s this flexibility that’s fueled uSource’s traction worldwide.
Alex’s growth strategy is disciplined. “When we develop a feature, we ask: Does it improve communication? Does it reduce costs? If it doesn’t meet at least two of those, we don’t implement it,” he said. It’s a focus that keeps uSource lean and effective.
Get More Information at uSource.com
An Investor’s Dream
For investors, uSource is a goldmine waiting to be tapped. “It’s a $165 billion industry in the US alone,” Alex told me, his eyes lighting up. “And there’s no other solution like uSource out there.” He sees it becoming the go-to platform, much like Amazon in its early days. “We want to be the number one platform that everyone uses and trusts,” he said. “The potential is huge.”
What about risks? “There’s always risk in investment,” he admitted. “We mitigate it by creating tools that benefit both sides—buyers and sellers.” Unlike competitors that offer just a marketplace, uSource is a complete solution. “They still need to jump to another system to manage operations,” he said of rivals. “With uSource, it’s all in one.”
A Leader with Heart
As our chat wound down, Alex’s passion shone through. “You’re not only saving people time and money—you’re helping them grow their business,” he said. “That’s what excites me.” It’s personal for him—he built uSource because he lived the problem. Now, he’s inviting investors to join the ride. “If someone’s interested, they can contact us,” he said warmly. “We’ll share our pitch deck and talk about the opportunity.”
Alex Melgar is a tech visionary with a human touch, poised to transform facility management and deliver massive value. In Houston’s tech boom, uSource is his moonshot—and it’s ready for liftoff.
